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This issue occurs because the Remote Desktop Services service does not apply the keep-alive setting successfully in some specific situations.

This behavior may cause the Remote Desktop Services sessions to be disconnected. In this scenario, the Remote Desktop Services sessions are not kept alive as expected.

You create a Remote Desktop Services session to the Remote Desktop Session Host server from a client computer. You enable and then apply the Configure keep-alive connection interval Group Policy setting in the following path in a Group Policy Object (GPO):Ĭomputer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections\Configure keep-alive connection interval You install the Remote Desktop Session Host role service on a computer that is running Windows Server 2008 R2. Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Standard Windows Server 2008 R2 Foundation More.